Refund Policy

Estate Scorer Last updated: [DATE]

⚠️ Draft notice: This is a starting template. Confirm the specific refund windows and conditions with a licensed attorney and make sure they match how your Stripe billing is actually configured before publishing.

Premium Report ($19.99, one-time)

Because your Premium Report is generated on demand using AI processing and third-party data lookups, it is considered delivered once it has been generated and displayed to you.

• If the report failed to generate due to a technical error on our end (e.g., you were charged but no report was produced), contact us at [support@estatescorer.com] within 7 days of purchase for a full refund.
• If you are unsatisfied with the content or accuracy of a successfully generated report, refunds are considered on a case-by-case basis — contact us and explain the issue. We cannot guarantee a refund solely because you disagree with an AI-generated estimate or recommendation, since these are explicitly informational, not guaranteed facts (see our Disclaimer).
• Refunds, when approved, are issued to the original payment method within 5–10 business days.

AI Home Monitor ($9.00/month, subscription)

• You may cancel your subscription at any time from [account settings / by emailing us]. Cancellation stops future billing but does not refund the current billing period already paid.
• If you are charged after you believe you already cancelled, contact us at [support@estatescorer.com] and we will investigate and refund any erroneous charge.
• No partial-month refunds are provided for mid-cycle cancellations.

How to Request a Refund

Email [support@estatescorer.com] with: 1. The email address or payment confirmation used for the purchase 2. The property address the report was generated for 3. A brief description of the issue

We aim to respond to all refund requests within 2 business days.